Effective date
17 June 2025
This page provides a friendly summary of our Terms and Conditions of Sale.
It does not replace our full legal Terms and Conditions.
Where this summary differs from the full Terms and Conditions, the full Terms and Conditions will apply.
Pouchly supplies packaging to businesses.
By placing an order, you confirm that you are purchasing for business purposes.
You also confirm that you have authority to place the order on behalf of your organisation.
Orders can be placed through our website or directly with our team.
Your order becomes binding when we confirm in writing that it has been accepted.
An automatic order acknowledgement does not necessarily mean that your order has been accepted.
We may decline an order where artwork is incomplete, unsuitable for production, potentially unlawful, misleading or likely to infringe another party’s rights.
Most of our packaging is manufactured or printed specifically for each customer.
Orders cannot normally be cancelled or changed once they have been accepted.
Where we agree to a cancellation or amendment, you may need to pay for materials, production work, administration and other costs already incurred.
You are responsible for supplying complete, accurate and production-ready artwork by the required deadline.
You must check spelling, grammar, product information, regulatory wording, barcodes, contact details, logos, images, positioning and marketing claims.
You are responsible for ensuring that all content and claims included in your artwork are accurate and legally compliant.
Where we provide a proof, you must check it carefully before approving it.
Approving a proof gives us permission to begin production.
We cannot accept responsibility for errors that appeared in, or should reasonably have been identified from, an approved proof.
Colours displayed on screens and digital proofs are indicative only.
Colour and appearance may vary between screens, samples, materials, printing processes and separate production runs.
Exact colour matching, positioning or shade consistency is only guaranteed where we have expressly agreed this in writing.
We supply empty and unfilled packaging.
You are responsible for confirming that the packaging is suitable for your product and intended use.
This includes checking compatibility with your product ingredients, filling method, sealing method, caps, closures, labels, storage conditions, transport conditions, required shelf life, filling equipment and intended market.
Appropriate testing should be completed before commercial use.
Testing may include compatibility, migration, taint, odour, leakage, seal integrity, closure integrity, shelf-life, filling-line and transport testing.
Samples, templates, technical guidance and other information provided by Pouchly are intended to help you assess the packaging.
This information does not replace your own testing and approval responsibilities.
Prices are those confirmed when your order is placed.
Prices exclude VAT and delivery charges unless we expressly state otherwise.
Payment must normally be received in full before production begins.
Bank transfer payments should clear within seven working days of order confirmation unless we agree otherwise.
Credit terms may be available to approved customers following satisfactory credit checks.
Late or missed payment may result in production being paused, delivery being withheld, credit terms being removed or the order being cancelled.
Interest and recovery costs may also apply to overdue commercial debts.
Production and delivery dates are estimates rather than guaranteed deadlines.
Delays may arise because of artwork approval, payment, material availability, carrier disruption, customs delays, supply-chain issues or circumstances outside our reasonable control.
An order may be delivered in more than one shipment.
Risk in the packaging passes to you when it is delivered.
You should inspect all deliveries promptly.
Visible damage, shortages or incorrect products must be reported within seven days of delivery.
Visible delivery damage should also be recorded with the carrier where reasonably possible.
Storage, handling or redelivery costs may apply where you are unable to accept delivery.
Custom packaging production naturally involves small manufacturing variations.
Unless different tolerances have been agreed in writing, pouch dimensions may vary by up to 2 millimetres.
The quantity supplied may vary by up to 10 percent above or below the ordered quantity.
Design positioning may vary by up to 1 millimetre.
Sealing width may vary by up to 2 millimetres.
Reasonable colour variation may occur between production runs.
Packaging supplied within these tolerances will be treated as meeting the agreed specification.
Where the final quantity is above or below the ordered amount, the invoice may be adjusted proportionally using the agreed unit price or pricing structure.
Our packaging is covered against material manufacturing defects for 12 months from delivery.
This warranty applies where the packaging has been stored and handled appropriately.
Visible defects, shortages, transit damage or incorrect products must be reported within seven days of delivery.
Hidden defects must be reported promptly after discovery and within the 12-month warranty period.
You must retain the affected packaging, cartons, batch information, photographs and other relevant evidence.
You must give us a reasonable opportunity to inspect or test the packaging.
Where packaging has already been filled or used, you must provide reasonable evidence that the defect existed at delivery.
You must also show that the issue was not caused by the contents, filling, sealing, closure application, storage, handling, transport or misuse.
Where a valid manufacturing defect is confirmed, we may replace the affected packaging or provide a refund for it.
The warranty does not cover subjective appearance concerns, expected colour variations, approved artwork errors, incorrect filling, incorrect sealing, unsuitable storage, misuse, modifications or normal wear.
Once packaging has been filled, sealed, capped, labelled, stored, transported or sold, many factors are outside Pouchly’s control.
You remain responsible for the safety, legality, quality, shelf life, labelling, storage, transport and onward sale of the filled product.
We are not responsible for product loss, spoilage, contamination, leakage, recalls, refilling, repackaging or downstream customer claims.
This exclusion does not apply where the loss was caused solely by a proven manufacturing defect that existed in the empty packaging when it was delivered.
Environmental and sustainability information is based on the data, assumptions, customer inputs and third-party methodologies available at the time.
Sustainability information may include estimates, comparisons, assumptions and proxy data.
It should not be treated as a guarantee of environmental performance, product certification, regulatory approval, legal advice or automatic approval for a marketing claim.
You are responsible for checking the accuracy of information supplied to us.
You are responsible for ensuring that environmental, recycling, carbon and sustainability claims are accurate, properly supported, legally compliant and not misleading.
Sustainability information must not be presented in a way that exaggerates its certainty, scope, methodology or conclusions.
Our datasets, suppliers, materials, transport assumptions and calculation methods may change over time.
Reports created at different times may therefore not be directly comparable.
You continue to own your artwork, branding and trademarks.
You give us permission to use them as needed to process your order, manufacture the packaging, complete quality checks and maintain appropriate business records.
You confirm that you have permission to use all artwork, logos, photographs, wording, claims and other content supplied to us.
You are responsible for claims arising where customer-supplied content infringes another party’s rights or is unlawful or misleading.
Pouchly continues to own its website, software, templates, tools, production methods, processes and independently developed materials.
To the fullest extent permitted by law, our total liability relating to an order is limited to the amount paid for the packaging giving rise to the claim.
We are not responsible for indirect business losses.
Indirect losses may include lost profits, lost sales, production downtime, loss of contracts, loss of opportunity, reputational damage or claims made by your customers.
We are not responsible for losses arising after packaging has been filled or used unless they were caused solely by a proven manufacturing defect in the packaging as delivered.
Nothing in our terms limits liability where doing so would be unlawful.
This includes liability for fraud or for death or personal injury caused by negligence.
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
These circumstances may include supply-chain disruption, material shortages, carrier delays, customs delays, severe weather, strikes, cyber incidents, IT failures, power failures, pandemics, government restrictions or supplier failure.
In these circumstances, we may extend delivery dates, suspend production, make partial deliveries, use reasonable alternative materials or cancel the affected part of an order.
Payments for goods that will not be supplied will be refunded.
We may suspend production, withhold delivery, remove credit terms or close an account where payment is overdue.
We may also take these actions where required information or suitable artwork has not been provided.
Similar action may be taken where a customer becomes insolvent or seriously breaches the Terms and Conditions.
Either party may end an ongoing business relationship by giving 30 days’ written notice.
Ending an ongoing business relationship does not automatically cancel orders that have already been accepted.
Payment obligations and other rights that arose before termination will continue to apply.
We process personal information in accordance with our Privacy Policy and applicable data protection law.
We may retain information for order fulfilment, accounting, customer service, audit, legal, quality-control and record-keeping purposes.
You are responsible for ensuring that personal information provided to us has been supplied lawfully.
You must keep your contact and delivery information up to date.
You are responsible for monitoring the email address used to place your order.
Our orders and Terms and Conditions are governed by English law.
Any dispute will be subject to the exclusive jurisdiction of the courts of England.