Pouchful is operated by Poucher Flex Ltd (company number 13740824), Weston Business Centre, Hawkins Road, Colchester, CO2 8JX. We are the data controller for the personal data described in this policy.
We collect information you provide when you create an account, configure and place an order, request samples, or contact us. This includes your name, email address, phone number, delivery and billing addresses, company details, and order history. We also collect limited technical data such as your IP address and device information.
We use your data to create and manage your account, process and deliver your orders, take payment, send order confirmations and service messages, provide samples, prevent abuse and fraud, and meet our legal obligations. Our lawful bases are performance of a contract, our legitimate interests in running our business securely, your consent where required, and compliance with legal obligations.
We share data with trusted providers who help us operate, including payment processors, our email delivery provider, our cloud hosting and database providers, and delivery couriers. We require these providers to protect your data and use it only on our instructions. We do not sell your personal data.
We use essential cookies to keep you signed in and to remember your basket, and we may use limited analytics to improve the site. You can control cookies through your browser settings.
We keep your data for as long as you have an account and for as long as needed to fulfil orders, meet legal and accounting obligations, and resolve disputes. We then delete or anonymise it.
You have the right to access, correct, delete, or restrict the use of your personal data, to object to certain processing, and to data portability. To exercise these rights, contact us using the details below.
Some of our providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.
We use technical and organisational measures to protect your data, including access controls and encryption in transit. No method of transmission is completely secure, but we work to protect your information.
We may update this policy from time to time. The latest version will always be available on this page.
To exercise your rights or ask about this policy, contact us at Craig.Brook-Hewitt@Poucher.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.